NORTHERN HEALTH UPDATES

BC COVID-19 Dashboard

The Northern Health Authority is updating their website regularly to keep the public informed about what is being done in our area to fight the virus. Their website will be monitored daily and new bulletins will be posted here. Here is some information from the Northern Health website.

What is Northern Health Doing?

• The BCCDC and Ministry of Health are monitoring the outbreak of COVID-19, and working with provincial and federal partners of public health management, surveillance, diagnostic testing, and infection control measures with health authorities.

• All NH sites are involved in the ongoing planning and preparation for COVID-19 response. o As there’s a need for our patients, staff, or visitors to change behaviours, or changes to how local health care is accessed, we are committed to keeping the community informed.

• In addition, Northern Health is taking proactive measures to maintain our stock of health care supplies and to prevent any supply disruptions. This includes filling normal inventories at sites based on historical requirements.

• COVID-19 testing locations are operational in all communities across the Northern Health region. Please note that people are being asked NOT to go to testing locations without an appointment. Testing is available for all who need it but not everyone requires a test.

• This is an evolving situation here and in BC, and the country. We will be continuing to provide updates as we have them.

• Northern Health has an emergency operation centre (EOC) in place to oversee the response to COVID-19. The EOC will ensure we are prepared for potential risks and issues, and that our contingency and business continuity plans are in place and ready to respond in community, acute and long term care settings. We are taking this very seriously.

In an effort to reduce the risk of COVID-19 transmission, Northern Health is temporarily suspending pay parking for the public, staff and medical staff, at the University Hospital of Northern BC effective April 1st, and until further notice. Pay parking machines require people to touch screens and buttons that may have been touched by someone previously. Discontinuing the use of pay parking machines reduces the risk of potential spread of infection and also supports physical distancing measures that have been mandated by the Provincial Health Officer. Northern Health is working with Impark, which is the parking services provider at the health authority’s only public pay-parking site in the region, to implement this change immediately. Northern Health reminds everyone about the importance of physical distancing, which means limiting close contact from others by staying 2 metres away from others outside our homes, frequent handwashing, using virtual options to connect with others, limiting shopping to only essential outings, avoiding large gatherings, and staying home if you are sick.

Northern Health is working in partnership with the Ministry of Health and BC Centre for Disease Control to respond to COVID-19. The situation is evolving quickly and our strategies are evolving to keep people in the communities we serve safe. To support the Provincial Health Officer’s directions around social distancing and protect our residents, patients and staff from the transmission of COVID-19, Northern Health has made the difficult decision to allow only essential visits to our facilities. Essential visits will be considered for patients who are: • critically ill • receiving end-of-life care • frail and need an escort or family member for their safety Eligible essential visitors must pass important screening criteria. This means they cannot have a cough, runny nose, fever, sore throat or shortness of breath, and they cannot have travelled outside of Canada in the last 14 days. We understand the importance of visits from family and loved ones to our patients and long-term care residents and we appreciate your understanding and support in helping to keep everyone safe. The British Columbia Centre for Disease Control is the recommended resource for provincial information that is accurate and current. Information is being updated frequently on the site at this time and individuals are encouraged to check back regularly (eg. daily).

NH INFO LINE

Northern Health has launched a COVID-19 Online Clinic and Information Line to help answer questions and concerns from Northern BC residents. The NH COVID-19 Online Clinic and Information Line can be reached at 1-844-645-7811. We are launching this service to ensure Northern Health residents have access to information, health advice, and an online clinic to reduce the transmission of COVID-19, while reducing demand on emergency rooms and other health services. This service is staffed by nurses, physicians, and nurse practitioners, offering virtual screening and assessment for individuals who feel they may have COVID-19 or feel they have been exposed. By calling the Online Clinic, Northern BC residents can receive information, may undergo virtual screening, be assessed by a nurse, and may see a physician or nurse practitioner if it is required. Other options for health information and advice continue to be available, including calling your primary care provider, or contacting HealthLink BC (8-1-1) at any time.

Should I be wearing a mask to protect myself? ________________________________________

• Masks should be used by sick people to help prevent transmission to other people. o A mask will help keep a person’s droplets contained.

• Federal and provincial public health officials have recently announced that use of non-medical face coverings MAY provide some additional protection against spreading illness in settings where other prevention measures are more challenging to practice, such as physical distancing. o Use of non-medical face coverings by the general public is NOT an alternative to practicing other recommended and directed prevention measures.

• Finally, use of non-medical face coverings or masks is not a recommended or required practice, it is an option. o Masks may give a person a false sense of security, and could increase the number of times people touch their own faces (e.g., to adjust the mask).

Home Health monitoring update ________________________________________

• Northern Health will use the Telus Home Health Monitoring (HHM) System, effective April 6, 2020, to monitor positive COVID-19 cases, close contacts of positive cases, and persons under investigation as per BCCDC guidance or under Medical Health Officer discretion.

• This allows patients to self-monitor symptoms, while nurses monitor all patients registered in HHM to provide further clinical guidance.

• Public Health Outbreak Management will contact patients living in the community (including assisted living facilities) for enrolment in the Telus HHM System.

• All health authorities are using the HHM System for COVID-19 active daily monitoring.

Community-Level data on COVID-19

This information can be shared on a need-to-know basis. Information that can be shared publicly includes: • Case counts at the health authority level • Notification of outbreaks in high-risk settings, such as acute care and long-term care facilities. For COVID-19, a single case in a long-term-care facility is considered an outbreak. There are currently no facility outbreaks in Northern Health. • Notification of high-risk public exposures involving contacts that are not otherwise identifiable (such as the Pacific Dental Conference)

BCCDC testing guidelines have changed: COVID-19 testing now available to all who need it.

As the Province moves to the next phase of its COVID-19 testing strategy, access to COVID-19 testing is expanding. Until now, we needed to focus our testing resources on those who were most at risk: health-care workers, essential services providers, and people who were vulnerable to complications due to COVID-19. We now have capacity in the health care system to broaden testing to help make sure we are not missing cases, outbreaks and clusters in communities. This means that any British Columbian who has symptoms of a cold, of influenza, or of COVID-19 can now be assessed for and get a COVID-19 test from a physician, nurse practitioner, or local community collection centre (testing centre). For information on NH tests and collection centres (testing centres), call the NH COVID-19 Online Clinic & Information Line at 1-844-645-7811, #143 Parkwood Mall, 1600 15th Ave, Prince George.  While testing is now broadly available, not everyone needs a test. If you have no symptoms, the test has limited benefit. If someone has no symptoms, even if they’re a contact of a confirmed case or a returning traveller, they do not require a test.

CYBER SCAMS

Defending against COVID-19 cyber scams.

Northern Health’s Information Security team is warning you to remain vigilant for scams related to Coronavirus Disease 2019 (COVID-19). Cyber criminals are sending emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to COVID-19.

REPORTING

Concerns about those not following public health advice or orders 

• Individuals are asking who they can call to report when they observe people not following public health advice or orders.  Concerns regarding compliance with the Provincial Health Officer’s orders should be directed to 1-888-COVID-19 (1-888-268-4319) or a local bylaw office.  Local bylaw officers in most communities have been asked to help ensure compliance with the Provincial Health Officer’s orders around physical distancing.  Northern Health’s Environmental Health Officers can also be contacted for concerns around non-compliance at 1-250-565-7322.

• These officers will provide public health agencies with recommendations and advice on whether further action is necessary; any enforcement by police will be at the direction of the Provincial Health Officer or local medical health officer. To ensure officers are available to deal with serious issues, the Province is asking that people contact bylaw officers only for blatant and egregious offences that are putting everyone’s safety at risk.

Now more than ever, it’s important to be kind to one another. Some groups of people may be experiencing stigma because of COVID-19, including people diagnosed with COVID-19 and health care workers. Stigma is a negative stereotype or negative association about people with an illness. It hurts everyone by creating fear or anger towards other people, and negatively affecting the mental health of stigmatized groups and the communities they live in. How do we stop stigma? Know the facts, share only accurate information with others, and most of all, be kind. We all have a role to play. Stop stigma, and please be kind.